TERMS & CONDITIONS

 

 

 

Fees & Billing

The fee schedule for therapy is as follows: Payment is received before a therapy session by credit card. You may purchase one therapy session at a time unless discussed with your therapist.

The billing procedure for therapy is as follows: Payment received before a therapy session by credit card. You will have access to your Dashboard in your Account on the Mind, Body, & Spirit Marriage Family Therapy LLC client portal, that you can keep for your records along with invoices that are sent directly to your email on file.

Responsibility for payment for Therapy is as follows: Payment is your responsibility. We are a private pay company. You can use an HSA credit card and/or request a Superbill (if appropriate) to submit to your insurance company for partial reimbursement for out-of-network care. There is no guarantee that you will receive any reimbursement from your employer or insurance company and the payment for services is 100% the client’s (or if minor, the minor or parent/guardian’s) responsibility.

Cancellation Policy

Mind, Body, & Spirit Marriage Family Therapy LLC offers therapy on an “as needed” basis, which allows you to choose, in consultation with your therapist, how often you want to receive therapy. Your appointment times are reserved exclusively for you, so if your scheduled time for therapy does not work for you, please contact your therapist directly at least 24 hours before the session start time to reschedule a service already purchased. Otherwise, you will incur a cancellation charge.

We understand that life gets busy! Because of the flexibility of therapy services, if you are late to your scheduled session (late means entering your session before it is halfway over), you will receive your service for the remainder of your scheduled session time slot without refund, and it is up to your Therapist if they have the time to go over your scheduled session time. If you show up after the halfway point of your scheduled session and did not notify your therapist that you will be late, your therapist has the right to reschedule that session and bill it as a “no show.” If you do not show up (e.g., you do not attend at the office or check in for a video chat or answer a phone call for a phone session) at the time of a scheduled session, and you do not contact your therapist within the 24 hour prior cancellation period to let them know you will be late or need to reschedule, the session may also be considered a “no show.” Once a service is purchased and the session becomes a “no show,” you will not receive a refund for that session. If several “no shows” occur, you and your therapist can discuss options for therapy that may work better for you.

Payment

  • Mind, Body, & Spirit Marriage Family Therapy LLC uses a HIPAA compliant, the last 4 digits of your credit card and credit card expiration date are stored on the Mind, Body, & Spirit Marriage Family Therapy LLC uses a HIPAA compliant  website. Your email address will be used for purposes of sending receipt of payment along with links to schedule subsequent sessions. No other information will be saved that could identify you. Please see below on how to create a separate email address to use solely for the intended purpose of Mind, Body, & Spirit Marriage Family Therapy LLC uses a HIPAA compliant correspondence.

  • Stripe is the merchant used for credit card payments and they are not a covered entity, meaning they are not required to comply with HIPAA rules and regulations. To learn more about Stripe’s Privacy Policy, click here https://stripe.com/us/privacy

Mind, Body, & Spirit Marriage Family Therapy LLC uses a HIPAA compliant Operations:

  • All therapists within the Mind, Body, & Spirit Marriage Family Therapy LLC uses a HIPAA compliant group practice are able to collaborate and consult with one another and retain the right to share a client’s PHI for purposes of providing the best clinical care possible.

  • Mind, Body, & Spirit Marriage Family Therapy LLC uses a HIPAA compliant are also able to share a client’s PHI in order to send/receive referrals to one another for more appropriate matching of client and therapist.

  • Mind, Body, & Spirit Marriage Family Therapy LLCuses a HIPAA compliant never rents, sells or gives your PHI information to a third party without a signed ROI from you or your legally-approved representative (including a minor’s parent/guardian).

  • Mind, Body, & Spirit Marriage Family Therapy LLC uses a HIPAA compliant uses Google Analytics for gathering user information and browsing experience on our website. This information is anonymous and has no connection to any individual PHI. To learn more about Google Analytics Terms and Privacy click here https://www.google.com/policies/privacy/and to opt out of Google Analytics go to https://tools.google.com/dlpage/gaoptout/

Questions & Complaints

If you have a question, comment or complaint about the services you receive from Mind, Body, & Spirit Marriage Family Therapy LLC, and you want to communicate with us about that, you may contact Rhea Parks, LPMFT and owner of Mind, Body, & Spirit Marriage Family Therapy LLC, via telephone at (315) 308-1218 or via email. Also, you have legal rights under state and federal law regarding the services that you receive from Mind, Body, & Spirit Marriage Family Therapy LLC. We cannot give you legal advice regarding those rights, so you should consult with an attorney if you have questions about them. In any event, Mind, Body, & Spirit Marriage Family Therapy LLC will not retaliate against you for exercising those rights.

©2020 BY Mind, Body, & Spirit Marriage Family Therapy